Frequently Asked Questions

 

Who may access the restricted content in the West Lake Lodge Association website?

Only homeowners/members or their authorized representatives can register to access the non-public information on the website.

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Who should register with the site?

Each individual condominium owner. If two people own the condo, both should register. In addition, anyone who the condominium owner identifies as a representative.

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How many individuals can register for each condominium unit?

There is no maximum number of individuals who can register per condominum unit either as a homeowner/member or authorized representative.

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How is the identity of the individual registering to the site verified?

When an individual registers with the site, he/she is granted temporary and limited access to the site until his/her identity is verified by the Board of Directors. The individual's identity and authority to register to a condominium unit is verified throught he legal owner of the condominium unit, through email or a personal phone call.

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Why do I need a password?

Because we are a condominium association, certain non-public information needs to be provided to the owners/members and their authorized representatives, but not the general public.

In addition, one of the ways we authenticate you as a member is by use of a password to protect the security and confidentiality of the data and to ensure only homeowners/members (and the property management company) access the non-public information.

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How often will I need to supply the password?

You'll need to enter your West Lake Lodge Association password each time you access CopperWestLakeLodge.org.

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Is it OK to share my password with others, such as family members?

Although the West Lake Lodge Association website does not contain sensitive and confidential information, one way to ensure only authorized members access the site is for each to have his/her own password. If the homeowner/member wants to have an authorized representative also access the site, the representative should register with the site and the Secretary of the Association will verify access with the homeowner/member.

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I forgot my password. What now?

Click "Forgot Password" to have your password sent to your registered email address. If you continue to have problems or also forgot your registered email address, contact the Secretary of the Association's Board of Directors.

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What makes a good password?

The ideal password is easy for you to remember and impossible for others to guess. Keep in mind these tips:

  • Your password must be 6-12 characters in length.
  • You should have at least one letter and one number in the password.
  • Avoid words that can be found in a dictionary.
  • Don't use anything someone else could guess easily, such as your own or a family member's name, birthdate, address, Social Security number, or telephone number.

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